r88 Privacy Policy
for Bangladesh Players

01 Overview

r88 is committed to protecting the personal data of every player who uses the platform. This Privacy Policy explains how r88 collects, stores, uses, and shares your personal information when you register, deposit, play games, or interact with r88 in any way.

r88 only collects data that is necessary to operate the platform, process your transactions, verify your identity, and provide you with a safe and enjoyable gaming experience. r88 does not collect data for the sake of it, and r88 does not sell your personal information to third parties under any circumstances.

This policy applies to all personal data collected through the r88 website, the r88 mobile app, r88 customer support channels, and any other r88 service. It should be read alongside the r88 Terms and Conditions and the r88 Responsible Gaming policy.

02 Data We Collect

r88 collects the following categories of personal data from players:

r88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Collect It

r88 collects your personal data through several channels:

• Directly from you when you register an r88 account, complete identity verification, make a deposit or withdrawal, or contact r88 support.
• Automatically when you use the r88 platform — including your IP address, device identifiers, session data, and in-game activity.
• From payment processors such as bKash, Nagad, and Rocket when you initiate a financial transaction on r88.
• From identity verification partners when r88 conducts KYC checks on your account.
• From cookies and similar tracking technologies when you browse the r88 website or use the r88 app. See Section 9 for full details on r88's cookie use.

r88 only collects data through lawful means. You are never required to provide more information than is necessary for the specific purpose at hand.

04 How We Use Your Data

r88 uses your personal data for the following purposes:

• To create and manage your r88 account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately.
• To provide customer support and resolve disputes or complaints related to your r88 account.
• To detect and prevent fraud, money laundering, and other illegal activity on the r88 platform.
• To monitor gameplay patterns for responsible gaming purposes and to enforce r88's self-exclusion and limit tools.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional communications about r88 bonuses and offers, where you have opted in to receive them.
• To improve the r88 platform, fix bugs, and optimise the user experience based on aggregated usage data.
• To comply with legal and regulatory obligations applicable to r88's operations.

05 Legal Basis for Processing

r88 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to operate your r88 account, process transactions, and deliver the services you have signed up for.
• Legal obligation: r88 is required by law to collect and retain certain data for anti-money laundering (AML) compliance, identity verification, and financial record-keeping.
• Legitimate interests: r88 processes certain data — such as technical and usage data — to protect the security of the platform, prevent fraud, and improve the r88 experience for all players.
• Consent: Where r88 relies on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing

r88 does not sell your personal data. r88 may share your data with trusted third parties only where necessary and only for the purposes described in this policy:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions on r88.
• Identity verification providers: r88 uses licensed KYC partners to verify player identity. These partners process your data under strict confidentiality agreements.
• Game providers: Live dealer and third-party game providers integrated into r88 may receive session data necessary to operate their games. They do not receive your financial or identity data.
• Legal authorities: r88 may disclose your data to law enforcement, regulators, or courts where required by applicable law or a valid legal order.
• Fraud prevention services: r88 may share data with industry fraud prevention networks to protect the platform and its players.

All third parties who receive data from r88 are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

07 Data Retention

r88 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years for financial compliance purposes.
• Customer support communications are retained for three years after the last interaction.
• Technical and usage data collected via cookies is retained for up to 13 months from the date of collection.
• Marketing consent records are retained for as long as you remain opted in, plus three years after opt-out for compliance purposes.

When data is no longer required, r88 securely deletes or anonymises it in accordance with industry best practices. You may request early deletion of your data where r88 is not legally required to retain it — see Section 10 for your rights.

08 Security

r88 takes the security of your personal data seriously. The r88 platform uses industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and r88 is encrypted using 256-bit SSL/TLS encryption.
• r88 stores personal and financial data on secure, access-controlled servers with restricted staff access.
• r88 conducts regular security audits and vulnerability assessments of its platform infrastructure.
• r88 staff who handle personal data are trained in data protection and bound by confidentiality obligations.
• In the event of a data breach that poses a risk to your rights, r88 will notify affected players and relevant authorities as required by applicable law.

09 Cookies

r88 uses cookies and similar technologies on the r88 website and app to improve your experience, keep you logged in, and understand how players use the platform. The types of cookies r88 uses include:

• Essential cookies: Required for the r88 platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
• Analytics cookies: Help r88 understand how players navigate the platform so r88 can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences on r88, such as language and display options.
• Marketing cookies: Used to show you relevant r88 promotions. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using r88, but some features may work differently.

10 Your Rights

As an r88 player, you have the following rights over your personal data. To exercise any of these rights, contact r88 support at [email protected]. r88 will respond to all valid requests within 30 days.